Tap & Share FAQ

HOW ARE DONATIONS USED?

Tap & Share donations are alocated to to Brighton Foodbank and FareShare Sussex, purchase and maintain our Tap & Share devices, help with the cost of running our community fundraising events and the purchase of fundraising resources. By investing into fundraising, we are able to raise more money and help more people living in food poverty.

HOW CAN I SEE HOW MUCH MY BUSINESS HAS FUNDRAISED?

Weekly fundraising totals are sent via email to all participating host partners.

HOW BIG IS A TAP & SHARE UNIT?

A standard Tap & Share unit is approximately: Height 150mm, Width 114mm, Depth 132mm. It is required to be plugged in at all times and is designed to take up as little space as possible on a bar or counter. Images can be seen here.

IS THERE ANY OTHER INFORMATION FOR CUSTOMERS?

We can provide posters, flyers and information stands to all host partners, depending on their size and available space. We find that the more information there is available, the more likely customers are to engage and donate.

WHAT IF MY UNIT IS FAULTY?

We will endeavour to replace any faulty device within 2 weeks. We will send you a labeled box to return the faulty unit.

IS IT SAFE?

Contactless is the safest way to give. All devices are locked through our merchant and Co-operative community bank account, which means money can't be diverted. In addition to this, there is no need to worry about the theft of cash. Just like every-day contactless payments, each transaction is encrypted by third-parties on the spot, so we capture no personal data and all card details are kept 100% safe.

CAN CUSTOMERS HAVE A REFUND OR RECEIPT?

Yes, simply email donations@cityfoodshare.org if you need us to issue a refund or you'd like a receipt