Tap & Share FAQ's

HOW BIG IS A TAP & SHARE UNIT?

A standard Tap & Share unit is approximately: Height 150mm, Width 114mm, Depth 132mm. It is required to be plugged in at all times and is designed to take up as little space as possible on a bar or counter. Images can be seen here


IS THERE ANY OTHER INFORMATION FOR CUSTOMERS?

We provide posters, flyers and information stands to all host partners, depending on their size and available space. We find that the more information there is available, the more likely customers are to engage and donate. 


WHAT IF MY UNIT IS FAULTY?

We will replace any faulty device within 2 weeks. We will send you a labled box to return the faulty unit.


HOW CAN I CHECK HOW MUCH I HAVE FUNDRAISED? 

We will send you weekly fundraising totals, so that you can tell your customers exactly how their collective donations are making a difference. 


WHERE DO DONATIONS GO?

83% of donations recieved are used to provide direct food aid and resources for our partner food banks and beneficiaries in accordance with their requirements. 17% is spend on fundraising, paying for the resources which enable the work we do. By investing in fundraising, we are able to raise more money to help more people. 


IS IT SAFE?

Contactless is the safest way to give. All devices are locked through our merchant and Co-operative community bank account, which means money can't be diverted. In addition to this, there is no need to worry about the theft of cash. Just like every-day contactless payments, each transaction is encrypted by third-parties on the spot, so we capture no personal data and all card details are kept 100% safe.


CAN CUSTOMERS HAVE A REFUND OR RECEIPT?

Yes, simply email donations@cityfoodshare.org if you need us to issue a refund or you'd like a receipt